As a Head of UX-Research at Sberbank’s ‘Business Products’ cluster, I am doing the research of b2b products (mostly Cust Dev, Design Thinking, in-person & remote UX Testing, sometimes ethnography or diary studies) Part of my responsibilities is coordination of research process (speaking with internal customers, consulting and couching other researchers and product owners, organization of knowledge base).

Came up with ‘Methodology as a Service’ thing - if product owners or designers want to do research by themselves, I help them to find a suitable methodology, and support them in every phase of the study.

Made methodology for expert evaluation of Voice User Interfaces.

My responsibilities as a lead UX-Researcher:

• Conducting UX-studies, cust dev sessions, in-depth interviews
• Establishing a lean research process
• Instructing researchers, product owners, and designers
• Development of research templates, regulations, methodology
• Testing and putting into operation of new methodologies
• Lecturing in the corporate university

Usability Factory is a software company that makes remote usability test software and works as an agency (doing research on their own platform).

Mostly I have been:

• Conducting remote usability studies
• Hypothesis formulation
• Writing scenarios for usability test sessions
• Cleaning and analyzing data from tests
• Writing study reports
• Reporting study results to clients

Responsibilities:

• Monitoring studies
• Social and electoral analytics
• Questionnaire design
• Analytical report writing